Help & support
Stuck on something? Start here. Most answers are a click away, and if you still need us, we are easy to reach.
Getting started
New to AskHole
- Read How it works for the full picture
- Create a free account to post or respond
- Post your first request in a couple of minutes
Ready to help
- Browse open requests by category or budget
- Send a clear offer to win the work
- Join as a Pro to get verified
The How it works guide walks through the whole journey, and Tips for success covers how to get the best out of it.
Common questions
How do I post a request?
Hit Post a request, name what you want done, add a few details and a budget if you have one, then publish. You can post under your name or anonymously.
How do I respond to a request?
Open a request you can help with and send an offer. Add a price if the job needs one, a short message, and any photos or files that help your case.
How do I get paid, or pay someone?
For now, payment is arranged directly between the poster and the person they accept. Agree how and when before the work starts. In-app payments are coming.
Something has gone wrong with a request. What do I do?
Try messaging the other person first, since most things sort out with a quick chat. If it does not, read Trust & safety and get in touch with us.
There is a fuller list on the FAQ page.
Accounts and login
- Forgot your password? Use the reset link on the login screen to set a new one.
- Need to update your details? You can manage them from your account once you are logged in.
- Want to close your account? Contact us and we will help you sort it.
Still need a hand?
Email us at support@askhole.com.au and a real person will get back to you. It helps to include a link to the request and a short description of what is happening.
Support hours: {{SUPPORT_HOURS}}. We aim to reply within one business day.